pkrbet Privacy Policy

This Privacy Policy ("Policy") is issued by pkrbet ("pkrbet", "we", "us", "our"), the operator of the online sportsbook and casino platform accessible at pkrbet.ws. This Policy applies to all personal data collected from individuals ("you", "your", "the user") who visit, register on, or otherwise interact with the pkrbet platform, including via desktop and mobile browser access.

pkrbet is committed to protecting the privacy and personal data of all users, including players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, and beyond. Our data handling practices are designed to be transparent, proportionate, and consistent with the data protection obligations applicable to operators holding international gaming licenses.

This Policy should be read in conjunction with pkrbet's Terms & Conditions and Responsible Gaming policy, both of which are published on this platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-specific matter, this Policy shall prevail.

pkrbet collects personal data through several touchpoints during the lifecycle of your account. The categories of data we collect are as follows:

Registration Data: When you create a pkrbet account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and operate your account and to verify that you meet our minimum age requirement of 21 years.

Identity Verification (KYC) Data: As part of our Know Your Customer obligations, we collect copies of government-issued identity documents, such as your CNIC (Computerised National Identity Card), and proof of address documentation. This data is processed exclusively for identity verification and anti-money-laundering compliance purposes.

Payment & Financial Data: We collect details of the payment methods used on your account, including JazzCash wallet identifiers, EasyPaisa account references, bank account details for HBL, UBL, or Meezan Bank transfers, and transaction histories. We do not store full payment card numbers; payment processing is handled by certified third-party payment processors.

Transactional & Gameplay Data: We maintain records of all deposits, withdrawals, bets placed, games played, bonus claims, and wagering activity on your account. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.

Technical & Device Data: We automatically collect certain technical data when you access pkrbet, including your IP address, device type, browser type and version, operating system, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

Communications Data: If you contact pkrbet's customer support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

pkrbet uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your pkrbet account, maintain your profile, and enable access to all platform features including sportsbook betting, live casino, slots, and PSL cricket markets.
• Identity and age verification: To confirm that you are aged 21 or above and to verify the accuracy of the registration information provided. pkrbet maintains a strict 21+ policy across all product lines.
• Payment processing: To process deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and other accepted payment methods, and to maintain accurate financial records in PKR.
• Regulatory compliance and anti-money-laundering: To fulfil obligations under applicable gaming license conditions, including KYC checks, source-of-funds verification, and suspicious activity monitoring.
• Fraud detection and platform security: To identify, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor betting patterns and account activity for indicators of problem gambling, and to apply self-exclusion, deposit limits, and cool-off periods requested by account holders.
• Customer support: To respond to your queries, process complaints, and provide assistance through live chat and email support channels.
• Marketing communications: Where you have provided explicit consent, to send promotional emails, SMS notifications, and in-platform messages regarding pkrbet bonuses, new features, and special offers. You may opt out at any time.
• Platform analytics and improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance and usability of the pkrbet platform.

Each category of personal data processing carried out by pkrbet rests on one or more of the following legal bases:

Where processing is based on legitimate interests, pkrbet has conducted a balancing assessment to ensure that our interests do not override your fundamental privacy rights.

pkrbet does not sell, rent, or commercially disclose your personal data to any third party. Data may be shared in the following limited and controlled circumstances only:

• Payment service providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other payment processors receive the minimum financial data necessary to process your transactions. All payment processors are contractually bound to handle your data securely.
• KYC and identity verification providers: Third-party identity verification services may receive copies of your CNIC and other KYC documentation solely for the purpose of performing identity checks on pkrbet's behalf. These providers operate under data processing agreements with equivalent security obligations.
• Game and software providers: Live casino studio operators and RNG game software providers may receive anonymised gameplay data for technical integration purposes. No personally identifiable information is shared with game studios beyond what is technically necessary for game delivery.
• Regulatory and law enforcement authorities: pkrbet may be required to disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies in compliance with applicable legal obligations. Such disclosures will only be made where legally required and to the extent required by law.
• Fraud prevention networks: In cases of confirmed fraud or money laundering, pkrbet may share relevant data with industry fraud prevention bodies to protect the wider gaming community.

pkrbet uses cookies and similar tracking technologies to operate the platform, maintain session security, and analyse user behaviour in aggregate. The following categories of cookies are used:

You may manage non-essential cookies through your browser settings. Disabling essential cookies will impair your ability to log in and use pkrbet. pkrbet does not use third-party advertising cookies or retargeting pixels.

pkrbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with applicable regulatory retention obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account relationship with pkrbet and for a minimum of 5 years following account closure, in line with standard gaming license anti-money-laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission, or from the date of account closure, whichever is later.
• Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping obligations.
• Customer support communications: Retained for 3 years from the date of each interaction, for dispute resolution and quality assurance purposes.
• Technical and device data: Retained for 12 months from the date of collection, unless a security investigation requires extended retention.
• Marketing consent records: Retained for the duration of your consent and for 2 years following withdrawal, for compliance audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

pkrbet takes the security of your personal data seriously and implements the following technical and organisational security measures:

• Encryption in transit: All data transmitted between your browser and pkrbet's servers is protected by TLS 1.3 with 256-bit encryption. This applies to login sessions, deposit and withdrawal flows, and all account management pages.
• Encryption at rest: Sensitive personal data — including KYC documents, payment details, and account credentials — is encrypted at rest using AES-256 encryption within our secure data infrastructure.
• Access controls: Access to personal data within pkrbet's operational systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion detection and monitoring: pkrbet's platform is monitored 24/7 by automated security systems that detect and alert on anomalous access patterns, brute-force attempts, and other potential security threats.
• Regular security audits: Third-party penetration testing and security audits are conducted periodically to identify and remediate vulnerabilities in pkrbet's infrastructure.
• Two-factor authentication: pkrbet offers SMS OTP two-factor authentication (2FA) to all account holders, providing an additional layer of protection against unauthorised account access.

In the event of a personal data breach that poses a risk to your rights and freedoms, pkrbet will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

As a pkrbet user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected].

pkrbet operates a strict 21+ age policy across all products and services. We do not knowingly collect personal data from any person under the age of 21. Registration on pkrbet by any individual under the age of 21 is prohibited and constitutes a breach of our Terms & Conditions.

As part of our registration and ongoing KYC processes, pkrbet takes active steps to verify the age of all account holders. Where we identify or have reasonable grounds to believe that a registered account is held by a person under the age of 21, we will immediately suspend that account, initiate an investigation, and where legally required, report the matter to the relevant authority.

If you believe a minor has registered on pkrbet, please contact us immediately at [email protected]. We take all such reports seriously and will act promptly.

pkrbet may send you promotional communications about bonuses, new features, PSL cricket betting markets, slot releases, and other platform updates where you have provided explicit consent to receive such communications at the time of registration or subsequently through your account settings.

Marketing communications from pkrbet may be delivered via the following channels, subject to your consent preferences:

• Email communications to the address registered on your pkrbet account.
• SMS notifications to your registered Pakistan mobile number.
• In-platform push notifications and dashboard messages when you are logged in.

You may opt out of marketing communications at any time through any of the following methods:

• Clicking the "unsubscribe" link in any marketing email you receive from pkrbet.
• Updating your communication preferences in your pkrbet account dashboard under Account Settings.
• Contacting pkrbet support via live chat and requesting removal from all marketing lists.

Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Opting out of marketing communications does not affect transactional and account-related communications, which are sent as a necessary part of managing your pkrbet account.

pkrbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.

Where changes are material — meaning they meaningfully alter your rights or the way we process your personal data — pkrbet will notify registered users via email or in-platform notification at least 7 days before the amended Policy takes effect. Non-material changes (such as typographical corrections or formatting updates) may take effect immediately upon publication.

Continued use of pkrbet following the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any changes, you should contact pkrbet to discuss your options, which may include account closure with return of any eligible real-money balance.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pkrbet has handled your personal data, please contact our support team through the following channels:

If you are dissatisfied with pkrbet's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection or gaming licensing authority applicable to your jurisdiction.